FAQ
Answers to the questions we are asked most — about ordering, shipping, customs, returns, gifting and the products themselves. Anything specific to a single item is on its product page. Can't find what you need? Contact us and we'll answer personally.
Products
Do aroma kits contain wine, coffee or alcohol?
No. The vials hold aromatic essences on a neutral base. There is no alcohol in any kit and nothing in them is drinkable.
How long do the aromas last?
Aromas are guaranteed for five years and can last up to ten if the vials are closed promptly and kept away from heat and direct light. Storage matters more than age.
What languages are the guidebooks available in?
The languages included vary from kit to kit. Each product page states which are supplied with that particular set.
Are all your products available in every country?
Not all. Several of the houses we represent operate their own territorial distribution agreements, so the catalogue varies by country. You will only see what we can ship to your location.
Orders & Payment
How do I place an order?
Browse our collections, add items to your cart and complete checkout securely online. If you would like help choosing, contact us before ordering.
What payment methods do you accept?
Visa, Mastercard, American Express and Maestro, plus Apple Pay, Google Pay, Shop Pay, PayPal, Klarna and Union Pay. Bank transfer is also available in selected markets. All payments are processed securely.
In which currency will I be charged?
In the currency shown on the site for your country. The price you see at checkout is the price charged.
Are taxes included in the price?
Within the European Union, yes — prices include VAT. Outside the EU, prices are shown without EU tax, and local import duties or taxes may apply on delivery.
Can I get an invoice with my company details?
Yes. Request it by email with your billing details and we will issue it.
Can I modify or cancel my order?
Contact us as soon as possible at hello@wineworldtasters.com. We process orders quickly, and once dispatched an order cannot be modified — but it can be returned under our returns policy.
Will I receive confirmation?
Yes. An email when the order is placed, and a second with tracking once it is dispatched.
Shipping
Where do you ship from?
Orders are dispatched from our fulfilment centre in Madrid, Spain, via UPS or FedEx.
Do you ship internationally?
Yes, to more than fifty countries. Shipping cost is calculated at checkout based on your destination.
How long does delivery take?
Orders are processed in 2–7 business days. Once dispatched, transit time depends on your destination and the carrier, and tracking is emailed to you so you can follow the shipment.
Can I have my order delivered urgently?
If you need an order prioritised, contact us before placing it so we can confirm what is possible for your destination, and note it in the cart comments when you order. There is no extra cost.
Can I send an order to a different address?
Yes. Enter a shipping address different from your billing address at checkout and the order goes directly to the recipient.
Customs & Import Duties
Will I have to pay customs or import duties?
Orders shipped outside the European Union may be subject to import duties, taxes and customs handling fees set by the destination country. These are not included in the product price or the shipping cost, and are paid by the recipient on delivery.
Why aren't duties included in the price?
Because they are set by your country's customs authority, not by us, and vary by product category and declared value. We would rather show you a clear product price and tell you plainly that duties may apply than build in an estimate that could be wrong in either direction.
How much are they likely to be?
It depends on your country and the value of the order. As a guide, most destinations apply a percentage of the declared value plus a handling fee from the carrier. Your national customs website is the reliable source.
Who pays them?
The recipient, directly to the carrier or customs authority, usually before or at delivery.
What happens if I refuse the delivery?
If a shipment is refused at customs and returned to us, the order is not refunded in full: the outbound and return shipping costs are deducted from any refund.
Do orders within the European Union pay duties?
No. Shipments within the EU move freely and prices already include VAT.
Gifting
Can you include a gift message?
We do not include gift messages with orders. If you would like to say something to the recipient, we suggest sending it separately.
Will the recipient see the price?
No. We do not include a delivery note or invoice inside the parcel. If you need an invoice, we send it to you by email on request.
Is the packaging suitable for giving as a gift?
Yes. Most of what we sell arrives in the maker's own presentation box — in many cases elegant enough to give as it is. We do not offer additional gift wrapping.
Do you sell gift cards?
Yes. A gift card is delivered by email and can be used on anything in the store — a good option when you are unsure what to choose.
Returns & Warranty
What is your return policy?
You may request a return or exchange within 60 days of delivery, provided items are unused, unopened and in their original packaging. Full conditions are in our Refund Policy.
Who pays for the return shipping?
The customer, unless the item arrived damaged, defective, or is not what was ordered — in which case we cover it.
How long does a refund take?
Refunds are issued to the original payment method once the returned item has been received and inspected.
Can I exchange instead of returning?
Yes. Contact us and we will arrange it under the same 60-day conditions.
What if my order arrives damaged or faulty?
Contact us within 48 hours of receipt at hello@wineworldtasters.com with photos, and we will arrange a replacement or a refund.
Do your products come with a warranty?
Yes. Manufacturer warranties range from two to five years depending on the product, and are noted on the relevant product pages.
Business & Trade
Do you accept corporate orders?
Yes. We supply companies for client gifts, staff recognition and events, and issue full invoices with your company details.
Can you invoice without VAT for EU businesses?
Yes. We are registered as an intra-Community operator, so we can issue VAT-exempt invoices to VAT-registered businesses in other EU member states. Send us your VAT number with your order.
Can products be personalised for a corporate gift?
Some products can be personalised. Get in touch with what you have in mind and we will confirm what is possible for that piece.
Authenticity & About Us
Are your products authentic?
Yes. We sell only genuine products sourced directly from official brands and authorised distributors — never substitutes or imitations.
Who is Wine World Tasters?
Wine World Tasters is a specialist retailer of sensory aroma training kits, handblown crystal glassware and premium wine accessories, operated by IKIGOODS, S.L. in Spain. Learn more About Us.
Where can I learn more about wine and tasting?
Our blog, The Art of Wine, publishes guides on aroma training, glassware, serving temperature and gifting. Free, and useful whether or not you buy from us.